You may occasionally need to add, remove, or update users within your Edivate application, and Frontline support can help!
The support team can run an import that reflects any recent changes made to your application users, but in order for them to do this, you will first need to submit an updated user list (in either a CSV format or an Excel spreadsheet). By supplying this information, they can run the import and reflect the changes.
Please use this spreadsheet and list the following user details:
First Name: User's first name
Last Name: User's last name
Email: User's school email provided by the district
EmployeeId: User's unique district ID (that will never be reused)
Location: School where the user resides
Password: A temporary password used only if the user is new.
(Passwords will remain as is for any users who have accounts prior to the import. New users, however, are provided a temporary password for the initial login, and they will then create a new password when they gain access to the application.)
Once you gather and submit your information, the support team will run the import, and the system will reflect the details you submitted (i.e. new users will be added, existing users will be updated, and omitted users will be removed).